Role Overview

Coface is seeking a Account Manager to manage and grow key client relationships within the mid market portfolio. This role is responsible for driving client retention, revenue growth, and customer satisfaction while ensuring profitability and alignment with Coface’s risk and underwriting standards.

Key Objectives (Mission)

Manage and develop relationships with key clients and their intermediaries
Maximize revenue and retention of profitable clients within the mid market portfolio, considering loss ratio and RWE
Enhance customer experience by promoting Coface products and increasing cross-selling and upselling opportunities

Main Responsibilities

1. Marketing Action Plan Implementation

Contribute to the design and execution of the mid market Marketing Action Plan
Support targeted initiatives to grow and saturate the mid market portfolio
Build and maintain market intelligence within the mid market segment
Ensure accurate reporting and updates in relevant tools

2. Customer Relationship Management

Maintain proactive and regular communication with clients and intermediaries
Develop strong, trust-based relationships with key stakeholders
Conduct client meetings, presentations, and regular follow-ups
Respond promptly to client queries and provide high-quality service
Advise clients on optimal coverage solutions
Prepare proposals, bids, and price quotations

3. Portfolio Management

Act as the central point of contact for assigned clients and intermediaries
Deliver renewal revenue and drive portfolio growth and profitability
Coordinate with internal stakeholders (underwriting, risk, commercial teams) for proposals and renewals
Maximise client satisfaction and ensure high renewal rates
Promote cross-selling and added-value services across all product lines
Monitor sales performance against targets
Expand existing programs to uninsured entities within client groups
Support regional teams in program expansion and saturation

4. Market Knowledge

Maintain strong knowledge of market trends, economic conditions, and competitors
Ensure full understanding of Coface products and services
Promote programs through regular client engagement
Collaborate with marketing teams on campaigns, events, and client surveys

5. Communication & Coordination

Provide regular feedback to management on client needs, market trends, and opportunities
Coordinate internal stakeholders to ensure efficient and high-quality service delivery
Represent Coface at external events to build business relationships and brand presence

6. Underwriting Collaboration

Ensure sound commercial underwriting practices in line with Coface standards
Work closely with underwriters to adjust policy terms as needed
Balance commercial objectives with risk considerations

7. Risk Management & Compliance

Share ownership of portfolio loss ratio with the Risk team
Ensure profitable portfolio performance
Adhere to Coface policies and regulatory compliance standards

Coface Account Manager to manage and grow key client relationships within the mid market portfolio. This role is responsible for driving client retention, revenue growth, and customer satisfaction while ensuring profitability and alignment with Coface’s risk and underwriting standards.

Key Objectives (Mission)

Manage and develop relationships with key clients and their intermediaries
Maximize revenue and retention of profitable clients within the portfolio, considering loss ratio and RWE
Enhance customer experience by promoting Coface products and increasing cross-selling and upselling opportunities

Experience

5 to 10 years of experience in Account Management within the Insurance industry
Strong experience in Credit Insurance is preferred

Skills & Competencies

Strong relationship management and negotiation skills
Commercial expertise with a focus on profitability and client retention
Ability to manage complex international client programs
Solid understanding of the current economic environment and its impact on the market

Technical Knowledge

Contract management expertise, including renewals and full contract lifecycle
Comfortable with technical policy wording and insurance structures

Key Success Factors

Ability to build long-term client relationships
Strong portfolio management and commercial performance
Effective internal coordination and stakeholder management
Proactive approach to business development and cross-selling

Qualifications

Degree in Finance, Business Administration, Economics, Banking or equivalent

Additional Information

A culture focused on teamwork, continuous learning, and professional development
Competitive base salary + performance based bonus
Comprehensive benefits package, including health insurance
To be based within Sukoon Insurance – Coface Partner Office in Dubai, UAE

Why Join Coface?

At Coface, we offer a dynamic, international working environment where your expertise will directly contribute to the success and expansion of our UK business. You will work alongside high-calibre professionals in a fast-paced, strategic role with strong exposure to senior leadership and cross-border collaboration.

If you are a commercially minded professional looking for an exciting opportunity to make an impact, we invite you to apply.